Client Billing Administrator

For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools and companies that make the world better every day. 

Canada-based | Remote or Hybrid in Ottawa, Toronto (York area), or Saskatoon 

Position Overview 

 
The Client Billing Administrator is responsible for managing the end-to-end client billing process, ensuring accuracy, timeliness, and compliance with company policies and client agreements. This role plays a critical part in maintaining positive client relationships by delivering clear, accurate, and timely invoices and resolving billing inquiries efficiently. 

Responsibilities 
 
Master data set up in SAP for customers, projects and bill rates: 

• Accurate and timely master data set up, based on approved and appropriate source documents, in accordance with approved processes, procedures and internal controls 

• Comprehensive understanding of data structure in SAP, ability to trouble shoot and apply known principles to new and non-standard scenarios 

• Self-review (QA) as well as peer review to meet high standards for both accuracy and timeliness of data entered into SAP 
   

Customer billing & collections, including any issue resolution: 

• Accurate and timely customer billing: SAP invoices issued as per Month End schedule and sent to customer no later than 15th of the month or earlier (in accordance with customer contract requirements) 

• Minimal unbilled revenue amount (pro-active follow-up on missing contract paperwork, timely escalation to senior management) 

• Regular (minimum weekly) collection efforts 

• Timely escalation of uncollected receivables, continued ownership & follow-up 

• Month End, Year End files & reports as required 
   

Maintaining Excel files, as required: 

• Proficiency in Excel, including v/h lookup, filtering, pivot tables etc. 

• Minimal duplication of data available in SAP 
   

• Maintain up-to-date project documentation 

• SAP testing as required 

• Regular filing of contract and billing paperwork 
   

Other duties (as assigned) may include: 

• Cash receipts processing in SAP 

• Back-up for RA & Settlement process 

• Updates to process/procedure documentation 

Qualifications 
 
Education 

• Post-secondary education in accounting is encouraged and preferred 

Years experience  

• Minimum 2 years Accounts Receivable experience, preferably within an SAP environment 

• Proficiency in Excel, Word 

• A clear sense of urgency to achieve results.  A “can-do”, “let’s make it happen” attitude and a focus on a positive customer experience 

• Ability to work co-operatively within a group and with colleagues at all levels of the organization 

• Excellent written and oral communication skills, with experience communicating effectively and collaboratively with internal and external stakeholders at all levels within the organization 

• Flexibility and calmness in dealing with managing multiple priorities and projects simultaneously with a track record of creativity and innovation in problem solving 

• Openness to new ideas, sound decision making and independent thinking 

• Positive "take charge" attitude, leads by example 

• Exceptional attention to detail and strong organizational skills, with the ability to follow through and deliver results
  
  

Additional Requirements

• The ability to obtain Reliability Security Clearance is a requirement