Contract Manager

Position Overview

Calian is seeking a Contract Manager to join our Health Services team. This is a 12-month maternity leave replacement. This client-facing role is responsible for overseeing healthcare contracts of varying size and complexity, ensuring strong workforce and client satisfaction, financial performance, and operational excellence.

Based in Ottawa in a hybrid work environment, you will manage budgets, schedules, and human resources while building and maintaining strong client relationships. You will also play a key role in supporting contract growth, improving processes, and ensuring timely, high-quality service delivery.

Responsibilities

Contract Management & Delivery

• Ensure contracts meet workforce satisfaction, client satisfaction, compliance, and financial performance targets
• Serve as the primary client contact, building strong relationships and addressing issues proactively
• Track progress, quality, and performance of work at client sites
• Manage budgets, cash flow, schedules, resources, invoicing, and approval of timesheets
• Support contract renewal, retention, and growth opportunities
• Ensure accurate and timely monthly billing and contract reporting
• Monitor key performance indicators and communicate contract status to leadership

Proposal & Business Support

• Support proposal reviews, pricing meetings, and responses to client Requests for Proposals
• Identify opportunities to expand contract scope or increase revenue, collaborating with Sales as needed

Process Improvement & Team Contribution

• Contribute to forecasts, annual budgets, and team initiatives
• Identify and implement improvements in contract delivery processes and internal procedures
• Collaborate with internal teams and Divisional Services (HR, Payroll, Finance) to support effective information flow

Qualifications

• Post-secondary education in healthcare, business, or a related field
• 3 to 5 years of experience in contract administration, project management, or a healthcare environment
• Strong financial acumen and proficiency with Microsoft Office tools, including Microsoft Project
• Excellent organizational, interpersonal, negotiation, and problem-solving skills
• Results-driven with the ability to adapt to changing priorities
• Bilingualism (English/French) is an asset

Additional Requirements

• Ability to work flexible hours
• Strong sense of urgency with a proactive, solutions-oriented approach
• High level of discretion and sound judgment when handling sensitive matters
• Ability to manage multiple priorities in a fast-paced environment
• Strategic thinking with the ability to anticipate issues and develop effective solutions

Compensation

$80,000 - $90,000

Position Type
We have 1 available position.

Job Title: Contract Manager
Requisition Number: 2333
Date: April 07, 2026
Location 1: Ottawa, ON
Remote: Hybrid
Business Unit: Essential Industries
Department: Health
Job Type: Full-time
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