Satellite Communications Technician

For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools, and companies that make the world better every day.

Position Overview

The SATCOM Technician is responsible for the maintenance and troubleshooting of satellite communication (SATCOM) systems at our teleport facility. This role requires deep technical expertise, strong problem-solving abilities, and the capacity to support both day-to-day operations and emergency situations. The SATCOM Technician collaborates with NOC Technicians, Engineering team, vendors, and cross-functional teams to ensure system reliability and operational excellence. This position includes mentoring responsibilities and contributes to the continuous improvement of operational procedures.

Responsibilities:

• Maintain and troubleshoot RF, baseband, and SATCOM systems and equipment.
• Ensure uninterrupted satellite signal transmission and reception.
• Resolve issues involving satellite modems, up/down converters, and IP-based transport systems.
• Provide escalation support for complex or unresolved SATCOM issues.
• Collaborate with Tier I technicians and engineering team for efficient resolution of recurring or critical issues.
• Maintain accurate and comprehensive records of configurations, incidents, and resolutions.
• Prepare maintenance logs, technical reports, and SOPs.
• Ensure documentation complies with internal standards and audit requirements.
• Train and mentor junior technicians on troubleshooting techniques and SOPs.
• Develop training content and lead sessions to strengthen team capabilities.
• Conduct routine audits and quality checks on SATCOM infrastructure.
• Assist engineering in planning and executing scheduled upgrades and maintenance windows.
• Participate in the development and review of SOPs and maintenance checklists.
• Provide on-call support as part of a rotating schedule.
• Respond to critical outages, performing rapid fault isolation and system recovery.
• Provide clear, professional updates during incident resolution.
• Contribute to internal reviews and improvement initiatives to enhance service delivery.

Qualifications:

Required

• 3–5 years of working experience in satellite communications, RF, or IT network support.
• Strong working knowledge of RF systems, satellite modems, IP networking, and system integration.
• Understanding of Linux and Windows-based systems.
• Excellent troubleshooting, documentation, and time management skills.
• Experience using test equipment such as spectrum analyzers, signal generators and power meters.

Preferred

• Hands-on experience with routers, switches, firewalls, and SNMP-based monitoring tools.
• Experience with teleport or broadcast operations.

Calian Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Job Title: Satellite Communications Technician

Requisition Number: 1947
Date: July 10, 2025
Location 1: Kapolei, HI 

Remote: No
Business Unit: Advanced Technologies
Department: Information Systems & Information Technology

Job Type: Full-time
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