Satellite Communications Technician

Position Overview

We are looking for a SATCOM Technician to support the maintenance and troubleshooting of satellite communication systems at our teleport facility. This role requires strong technical expertise and problem-solving capability to ensure reliable operations across RF, baseband, and IP-based systems.

The SATCOM Technician collaborates with NOC technicians, engineering, vendors, and cross-functional teams to maintain system performance, support critical operations, and contribute to continuous improvement initiatives while mentoring junior team members.

Responsibilities

• Maintain and troubleshoot RF, baseband, and SATCOM systems and equipment
• Ensure uninterrupted satellite signal transmission and reception
• Resolve issues involving satellite modems, up and down converters, and IP-based transport systems
• Provide escalation support for complex or unresolved SATCOM issues
• Collaborate with Tier I technicians and engineering teams to resolve recurring or critical issues
• Maintain accurate records of configurations, incidents, and resolutions
• Prepare maintenance logs, technical reports, and standard operating procedures
• Ensure documentation complies with internal standards and audit requirements
• Train and mentor junior technicians on troubleshooting techniques and procedures
• Develop training materials and lead sessions to strengthen team capabilities
• Conduct routine audits and quality checks on SATCOM infrastructure
• Assist engineering teams with planned upgrades and maintenance activities
• Support the development and review of standard operating procedures and maintenance checklists
• Participate in an on-call rotation and respond to critical outages with rapid fault isolation and recovery
• Provide clear and professional updates during incident management
• Contribute to internal reviews and continuous service improvement initiatives

Qualifications

• 3 to 5 years of experience in satellite communications, RF, or IT network support
• Strong knowledge of RF systems, satellite modems, IP networking, and system integration
• Understanding of Linux and Windows-based systems
• Strong troubleshooting, documentation, and time management skills
• Experience using test equipment such as spectrum analyzers, signal generators, and power meters

Additional Requirements

• Experience with routers, switches, firewalls, and SNMP-based monitoring tools is considered an asset
• Experience with teleport or broadcast operations is preferred
• Ability to support rotating 24 by 7 on-call schedules, including weekends and holidays
• Ability to respond to incidents outside of standard working hours
• Occasional travel to support remote locations
• Ability to lift equipment, perform installation tasks, and work at height including ladders
• Comfort working in mixed environments including office space, equipment shelters, rooftops, and outdoor conditions
• Tolerance for exposure to noise, vibration, and weather conditions during inspections and maintenance

Compensation

65,000 to 95,000

Position Type

Full-time

We have 1 available position(s).

Job Title: Satellite Communications Technician

Requisition Number: 2458

Date: May 29, 2026

Location 1: Kapolei, HI

Location 2: Yona, GU

Remote: No

Business Unit: Defence & Space

Department: Information Systems & Information Technology

Job Type: Full-time

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