Supervisor, SOC

Position Overview

The Supervisor, Security Operations Center (SOC) oversees daily SOC operations to ensure timely detection, triage, and response to cybersecurity threats. This role leads a 24x7 team of SOC Analysts, ensuring high-quality Managed Detection and Response (MDR) services while driving operational excellence, technical collaboration, and continuous improvement. The Supervisor also partners with Sales, Technical Leads, and Customer Success teams to respond to RFPs, integrate client feedback, and enhance service delivery. Strong communication skills, client interaction, and a collaborative management style are key to success in this role.

Responsibilities

• Lead, mentor, and support SOC Analysts across shifts to maintain high performance and engagement.

• Oversee SOC operations to ensure efficient detection and response to security incidents.

• Act as an escalation point for complex events and guide technical investigations.

• Monitor SOC KPIs, SLAs, and dashboards to ensure service quality and operational effectiveness.

• Develop and maintain SOC processes, playbooks, and standard procedures.

• Collaborate with Threat Intelligence, Incident Response, and SIEM Onboarding teams.

• Support Sales and Customer Success Management with RFPs and client feedback.

• Conduct training, simulations, and knowledge-sharing sessions to build team capability.

Qualifications

• Bachelor’s degree in Computer Science, Information Security, or equivalent experience.

• 5+ years in cybersecurity operations, including 2+ in a SOC or MSSP leadership role.

• Proficient with SIEM platforms (Microsoft Sentinel preferred), EDR tools, and threat intelligence solutions.

• Familiar with MITRE ATT&CK, incident response frameworks, and threat hunting.

• Strong communication, leadership, and decision-making skills under pressure.

• Certifications such as SC-200, AZ-500, GCIH, or CEH are assets.

Additional Requirements

• Excellent communication and collaboration skills with clients and internal teams.

• Occasionally support Sales and Technical Leads with RFPs and service enhancements.

• Available after hours for emergencies and occasional shift rotations to assess performance.

• Proven ability to manage workload balance, morale, and continuous improvement in a 24x7 environment.

• Handle escalations professionally, maintaining trust and service quality.