Application Administrator

• Provide end-user support of SaaS/Cloud-based solutions which includes, but is not limited to electronic signatures, automated workflows, customer relationship management/sales/marketing support, travel expense management, communications/intranet, and Microsoft 365 productivity tools 

• Analyze, resolve, and communicate the root cause and corrective actions of reported issues to clients in non-technical terms 

• Intake of requested application enhancements, configuration and testing of applicable solution   

• Test and deploy application updates and fixes before release to ensure quality 

• Work closely with business users and the Business Systems Analyst team to identify and implement application improvements 

• As a component of continuous improvement, maintain awareness of upcoming tool releases and enhancements to be able to implement and communicate the changes within the Calian environment 

• Prepare and maintain documentation of the supported enterprise applications to assist with support and training, including but not limited to process flows, procedures, end-user manuals and training materials 

• Understand Calian application data models to extract data, develop analytics, reporting and data visualizations in BI tools and platforms, based on enterprise-level processes and business requirements 

• Computer related college diploma or equivalent, preferred 

• 3-5 years’ of demonstrated hands-on experience, required, supporting SaaS applications, including issue resolution, user enablement, and workflow optimization within a business applications context 

• 3-5 years’ of demonstrated experience, required, with configuration, back-end administration, and platform management of SaaS systems 

• Experience supporting Atlassian (JSM, Jira and Confluence) applications is desired 

• Experience with Microsoft Power Automate is desired 

• Knowledge of Hubspot, DocuSign and Concur will be an asset 

• A clear sense of urgency to achieve results.  A “can-do”, “let’s make it happen” attitude and a focus on a positive customer experience 

• Ability to identify efficiencies and make suggestions for continuous growth and improvement with a commitment to excellence 

• Initiative-oriented, and able to work independently with all levels to help them achieve their business goals 

• Ability to develop business acumen to be able to translate business needs into technology solutions 

• Ability to conduct research regarding new or related tools and technologies, based on business requirements 

• Ability to understand new technologies and process changes and learn/adapt quickly 

• Ability to present ideas in business-friendly and user-friendly language 

• Flexibility and calmness in dealing with managing multiple priorities and projects simultaneously with a track record of creativity and innovation in problem solving