Health Services, Contract Manager

For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools, and companies that make the world better every day.

Position Overview

The Contract Manager is an integral member of the Health Services team responsible for assisting in all aspects of delivery to health service contract requirements on contracts of varying size and complexity. The Contract Manager is responsible for coordinating and managing contract operations and administrative activities, under the direction of Calian's Director, Health Services.

The Contract Manager is responsible for ensuring that all contractual obligations are fulfilled, that all workforce and customer satisfaction targets and contract fiscal targets on their respective contracts are met. The Contract Manager has primarily an outward facing role, centered on employee and customer satisfaction and project financial success. They have complete responsibility for the successful achievement of all contract metrics.

Responsibilities

Contract Management:

• Ensuring the following for all contracts that they manage:
• Workforce Satisfaction
• Customer Satisfaction
• Gross Margin (compared to targets determined at contract award)
• Contract Compliance (including Health Care Provider credentials)
• Contract Retention (renewal)
• Contract Growth (increased revenue beyond revenue at contract award)

Proposal Support:

• Championing the renewal of an existing contract they manage
• Reviewing proposals for contracts they will manage
• Attending proposal pricing meetings for contracts they will manage

General Support:

• Contribution to the Service Line team
• Contribution to quarterly forecasts and annual budget
• Interact with Health Services Contract Administrators and Divisional Services (HR/Payroll, Finance, etc.) in order to facilitate information flow
• Identification of business opportunities within the contract and within the client organisation

Anticipated (but not limited to) Activities:

• Assist with determination of contracts requirements for start-up, delivery and close-out.
• Review contract documentation - i.e. contracts/credentials/training - to ensure documents are complete, accurate and up to date.
• Responsible for managing budgets, cash flows, schedules, human resources and client relationships.
• Track the progress and quality of work being performed on the client site by Health Care Providers.
• Engage with the customer and Health Care Provider directly and facilitate the interface as required for the customer or Health Care Provider to Calian's Health Services team and Divisional Services business support units within the organization.
• Use project scheduling and control tools to prepare and manage contract plans, budgets, expenditures and reporting and to conduct financial analysis.
• Engage in issue follow-up, resolution and tracking of Letters of Intent, Request for Letters of Offers, Task
• Proposals, Employee Change Notices, Orientation packages, and Submittals and other required contract documentation.
• Verify, update and approve Health Care Provider (HCP) timesheets and invoices in accordance with applicable provincial legislation and contract requirements.
• Keep Calian's Director, Health Services informed of contract delivery status and issues that may impact client relations, customer and/or Health Care Provider satisfaction, and business performance.
• Accountable to ensure monthly progress billing and invoices are submitted accurately for ongoing projects every month.
• Seek out and communicate ideas for improving internal processes and procedures.
• Collaborate with other members of the Health Services team in a positive, constructive, client- and business centric manner.
• Ensure clients’ needs are met in a timely and cost-effective manner.
• Assist the Business Development team with research, drafting and submitting proposals in response to the client's Request for Proposals documents.

Qualifications

• Post-secondary education in a healthcare or business field
• Experience in a healthcare environment would be an asset
• 3 to 5 years relevant contract administrative experience or Project Management function
• Proficient in Microsoft Office tools, including Microsoft Project
• Strong financial acumen
• Bilingualism is an asset and may be required for some roles

• Familiarity with the health sector would be an asset WHAT YOU
• Strong interpersonal and professional relationship skills (must be able to relate well with internal and external clients)
• Self-motivated and well organized
•  Ability to work flexible hours and multitask
•  Strong negotiation skills
•  Demonstrated willingness to adapt to changing priorities

Additional Requirements

• This role is open to candidates located in Ontario, with a preference for those based in the Greater Toronto Area (GTA).
• Flexible and available for travel, with experience supporting clients both on-site and in business settings.

Job Title: Health Services, Contract Manager

Requisition Number: 1923

Date: July 3, 2025

Location 1 Ontario, Canada

Remote: Yes

Business Unit: Health

Department: Clinician Services Operations

Job Type: Full-time, Part-time, Student

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