Team Lead, ERP Systems

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Date: 9 Apr 2024

Location: Remote, CA Ottawa, ON, CA

Company: Calian

For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools and companies that make the world better every day.

 

Position Overview
The ERP System Support Team Lead assists in the oversight of the maintenance and optimization of the organization's ERP systems, including SAP and SuccessFactors. Working closely with a a team of functional analysts in providing technical support and troubleshooting, they coordinate system upgrades, address user requirements, and communicate effectively with stakeholders.. Ultimately, they play a key role in ensuring the reliability and efficiency of the ERP system, driving operational effectiveness and facilitating business growth.

Please note this role can be fully remote from anywhere in Canada.

 

Responsibilities​​​​​​

 

  1. Contribute to the overall mandate of the Information Systems division, aligning ERP support activities with broader organizational goals and strategies.
  2. Facilitate the Application Management Support (AMS) vendor relationship(s).
  3. Oversee the maintenance, monitoring, and optimization of the ERP system, including troubleshooting technical issues, resolving errors, and ensuring system integrity and performance.
  4. Communicating with stakeholders at various levels to understand business requirements, convey technical information, and provide updates on system performance, enhancements, and support activities.
  5. Manage small projects or system enhancement initiatives.
  6. Providing support to end-users, addressing their queries and issues related to the ERP system, and facilitating training sessions to enhance user proficiency and adoption.
  7. Collaborate with cross-functional teams to identify opportunities for automation delivery and streamline processes.

 

Qualifications

  1. A proven track record leading ERP projects
  2. Strong cross-functional knowledge in SAP or other ERP systems
  3. Experience liaising with support vendors
  4. Experience in the business methods and models associated with service oriented and manufacturing companies
  5. Strong time management skills and the ability to prioritize competing requests

 

Additional Requirements

  • Comprehensive understanding of ERP systems, database management, system integrations, and related technologies.
  • Strong analytical and problem-solving skills to diagnose and resolve complex technical issues efficiently.
  • Excellent communication skills to articulate technical concepts to both technical and non-technical stakeholders, and provide clear instructions to team members.
  • Customer-focused approach with the ability to provide exceptional support to end-users, address their needs, and ensure a positive user experience.
  • Proficiency in project management principles to plan, coordinate, and execute system upgrades, enhancements, and maintenance tasks.
  • Capability to develop and deliver training programs to enhance the proficiency of end-users and support team members.
  • Flexibility and adaptability to handle multiple priorities in a dynamic environment, and adapt to changing requirements and technologies.
  • Meticulous attention to detail to ensure accuracy in system configuration, data management, and troubleshooting processes.
  • Commitment to continuous learning and staying updated on emerging technologies, industry trends, and best practices in ERP systems and support methodologies.

 


Job Title: Team Lead, ERP Systems

Requisition Number: 1323

Date: April 9, 2024

Location 1: Ottawa, ON

Remote: Yes

Business Unit: Corporate 

Department: Information System & Information Technology

Job Type: Full-time

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